Cancellation & Refund Policy
Cancellation & Refund Policy
Introduction
This Cancellation & Refund Policy (“Policy”) outlines the terms and conditions governing cancellations, refunds, and no-shows on the Zebra platform (the “Platform”), operated by Zebra LLC (“Zebra,” “we,” “us,” or “our”). This Policy applies to all users, including Clients and Zebra +1s, and forms part of Zebra’s Terms and Conditions.
By using the Platform, you agree to comply with this Policy.
1. Definitions
• Client: A registered user who books a Zebra +1 for a paid social outing.
• Zebra +1: A registered user who offers availability to be booked for a social outing.
• Confirmed Booking: A booking that has been mutually accepted by both parties and for which payment has been processed.
2. Client Cancellations and Refunds
Refund eligibility is determined based on how far in advance the booking was made and when the cancellation occurs.
A. If your booking was made more than 48 hours in advance:
• Cancel more than 48 hours before: 100% refund.
• Cancel between 48 and 24 hours before: 50% refund.
• Cancel less than 24 hours before: no refund.
B. If your booking was made less than 48 hours in advance:
• Cancel more than 24 hours before: 100% refund.
• Cancel between 24 and 12 hours before: 50% refund.
• Cancel less than 12 hours before: no refund.
C. For same-day bookings:
• If the event is more than 2 hours away, cancelling within 30 minutes after booking: 100% refund.
• If the event is less than 2 hours away, cancelling within 15 minutes after booking: 100% refund.
• After these grace periods: no refund.
Zebra +1 Cancellations & No-Shows
3. Zebra +1 Cancellations
If a Zebra +1 cancels a confirmed booking:
• The Client will receive a full (100%) refund.
• The Zebra +1 may be subject to warnings, temporary suspension, or permanent removal depending on the frequency or context of the cancellations.
4. No-Show Policy
A user is considered a no-show if they fail to attend the confirmed booking without cancelling through the Platform.
A. Client No-Show:
• The Zebra +1 will be paid in full.
• The Client will not receive any refund.
• Clients who accumulate five (5) no-shows will be permanently banned from the Platform.
B. Zebra +1 No-Show:
• The Client will receive a full refund.
• The Zebra +1 will not receive any payment.
• Zebra +1s who accumulate five (5) no-shows will be permanently banned from the Platform.
Zebra reserves the right to suspend or remove users prior to five no-shows if the conduct presents a safety or operational risk.
5. Reporting and Disputes
All cancellations, no-shows, and disputes must be reported via the Platform or by email to support@zebra-app.com within 12 hours of the scheduled event time.
Zebra may request supporting evidence (e.g., chat logs, timestamps, GPS data) to assess the validity of the claim.
We reserve the right to withhold or reverse payment during the investigation of a dispute.
Exceptional Circumstances & Abuse
6. Exceptional Circumstances
Zebra may grant full or partial refunds in exceptional circumstances, including but not limited to:
• Medical emergencies
• Accidents
• Verified transportation disruptions
Users seeking exceptions must provide sufficient documentation and notify Zebra as soon as reasonably possible. Approval is at Zebra’s sole discretion.
7. Chargebacks and Abuse
Initiating a chargeback through your payment provider without contacting Zebra first is considered a violation of this Policy and may result in:
• Immediate suspension or termination of your account
• Permanent ineligibility to use the Platform
• Legal or administrative action where applicable
8. Contact Information
If you have any questions or need to report a cancellation, no-show, or dispute, please contact us at:
Zebra LLC
Email: support@zebra-app.com
Phone: [Insert Number]
Registered in: Delaware, United States